At the prestigious Jaguar Land Rover Retailer of the Year Awards held in Johannesburg on 23rdMay, Jaguar Land Rover Hillcrest was awarded, among other accolades, the top honour of ‘2019 Retailer of the Year’while, Jaguar Land Rover Pietermaritzburg was awarded 1stRunner Up in the same category.
‘Retailer of the Year’is the most significant award of the evening, recognising dealerships that have delivered at the highest level across all performance areas, making them the top performer in South Africa.
“Having won this award for the second year consecutively makes this award even more significant for our team at Jaguar Land Rover Hillcrest. It is the first time, to my knowledge, that any dealership has won back to back Retailer of the Year Awards”, said Peter Cayley (Hillcrest Dealer Principal).
“A huge thank you is extended to our loyal customers, and to the industry-leading team at both Jaguar Land Rover Hillcrest and Jaguar Land Rover Pietermaritzburg. Without them, accolades like these would not be possible.”
“The SMG Experience is something that is at the heart of every dealership in the Group and we strive to set the benchmark for how the consumer experience should be delivered and enjoyed. A commitment to excellence and focus on customer fulfilment are our primary goals. The acknowledgement of these efforts through the receipt of these accolades is enormously rewarding for our teams.”
In the first year as Dealer Principal at Pietermaritzburg, Wayne Maybery acknowledges that it is all about the customer and the team. “I am proud of my team, grateful for our customers and honoured to be a part of the Group. It is now about keeping momentum and working harder to continue this level of service.”
On the evening, Jaguar Land Rover Hillcrest was also awarded Marketing Dealership of the Year, while Jaguar Land Rover Pietermaritzburg won Sales Retailer of the Year.
“At SMG we set high standards for all our dealerships across the Group. We aim to deliver unparalleled service and exceptional quality in everything that we do. Winning awards is an unbelievable acknowledgement of these values. It is not without a lot of hard work that these accolades are achieved. Congratulations to Peter, Wayne and both teams at Jaguar Land Rover Hillcrest and Pietermaritzburg”, Sean McCarthy (SMG Managing Director)