SMG stands out at the Great Outdoors Expo

The Great Outdoors Expo made its much-anticipated return to Suncoast Casino on the 24th of March after a three-year break, featuring over 200 stands and stalls ranging from off-road vehicles to accessories and more.

SMG was well represented at the show by transforming a 500 sq/m stand into a welcoming and exciting display area that showcased a wide range of mobility solutions ranging from boats, bikes, cars and more.

Guests were invited to enjoy a refreshment from the bar area and got a close up look at SMG Yamaha’s offering of boats, bikes, and music equipment.











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Undoubtedly, the highlight of the show was the Ineos Grenadier 4×4 which drew the attention from outdoor and adventure enthusiasts.


For those looking for sleeker, city focused offerings, SMG BMW showcased the BMW M440i xDrive and the futuristic fully electric BMW iX as well as the MINI Cooper Hatch and Countryman.

If you weren’t able to join us for this event, feel free to browse all the products that were on display at www.smg.co.za.











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SMG Toyota Hillcrest celebrates excellence.

Never happy to rest on their laurels, SMG Toyota Hillcrest was acknowledged at the Toyota SA 2021 Dealer of the Year awards with a host of awards and recognition for their outstanding commitment to service excellence.

Most significant for this passionate team, was winning the Vice President’s Award for Customer Experience in the Mega Category. This win, which is their 10th in the last 12 years, shows the dealership’s consistency when it comes to the customer journey, and acknowledges incredible staff commitment and leadership.

Dealer Principle, Warren Demmer, who accepted the award for the dealership said “As a dealership, we are extremely humbled by the continued support of our customers as well as our team of amazing staff who practice the SMG principles of ‘customer first’ every day.”

But the recognition didn’t stop there, with a host of team members winning individual awards for outstanding customer service. Notable among these was Service Manager, Elsa Mollentze who won the Customer Service award in the Mega Category, as well as the dealership winning Pyramid of Excellence certificates for Vehicle Sales, Automark, Toyota Financial Services and Lighthouse.

And more accolades were to come at the recent Toyota Knights awards in Cape Town. At this prestigious event, 10 SMG Toyota Staff members were knighted, and numerous awards given to existing Knights who excelled during 2021. General Manager, Angela Willis was awarded the Toyota Sales Manager of the year award, with Jonathan Rudd been awarded 1st runner up to Automark Sales Manager of the Year. Gregg Coutts was also awarded Automark Customer Experience Knight of the Year as well as 2nd runner up to the Automark Sales Executive of the Year.

SMG BMW expands it’s presence in Cape Town

It is now even easier for BMW and MINI fans in Cape Town to enjoy the SMG experience with the addition of two exhilarating dealerships to the SMG stable. Last week, SMG welcomed BMW & MINI Constantia as well as BMW & MINI Cape Town City into the Group, following in the footsteps of the already existing Cape Town dealerships- BMW Century City and BMW & MINI Tygervalley

Both dealerships come equipped with a wealth of knowledge and experience with the Constantia dealership led by Dealer Principal Matthew James, a brand veteran with over 20 years in the business. BMW Cape Town City is led by the dynamic Ryan Reeder, a long-time SMG team member with a reputation for excellence.

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“We are extremely proud of the trust that Capetonians have shown in the SMG brand. Our current dealerships have shown immense growth, and we have our local community to thank for this,” said Ryan Reeder.

In addition to a full service offering, SMG can now also offer an additional ARC (Approved Repair Centre) facility in the Western Cape to go along with the already existing BMW & MINI Tygervalley Approved Repair Centre.

Contact BMW & MINI Cape Town City on 021 401 7700 or BMW & MINI Constantia on 021 670 1100.

SMG Cares 2021

As the year draws to an end, we look back on 2021 with gratitude and pride. While we were faced with another year full of challenges, we cannot help but reflect on what we have overcome, and appreciate the courage and tenacity of our staff at SMG and the communities that surround us.

If there is one thing this year has taught us, it is that there is power in unity. Together we have fought, and continue to fight, against the spread and devastation of COVID-19, we rallied together as strangers in true South African Spirit and together we can make a difference in the lives of those who are less fortunate. This was the inspiration behind our “Season of Hope” Christmas campaign, driven by SMG Cares.

This year, we were on a mission to reach further. Our KwaZulu-Natal dealerships partnered with The Robin Hood Foundation and donated an incredible 5 vehicle loads of essential items that will be distributed amongst the very deserving communities and organizations across various areas that they assist.

“Passionate about bettering the lives and futures of those in need, the Robin Hood Foundation is committed to mobilising resources from businesses and individuals and putting them directly into the hands of the poor grannies, needy mums and children in our surrounding impoverished and AIDS-affected communities.”


Our amazing dealers in the Western Cape donated toiletries and care packages to NOAH (Neighbourhood Old Age Homes), which gives comfort, safety and dignity to social pensioners in the Woodstock area.

“After a lifetime of working, many of these old people are stripped of their dignity and become victims of loneliness, destitution, abuse, illness and depression. Our vision at the Neighbourhood Old Age Homes (NOAH) is healthy & thriving communities led by our elders.”

SMG Cares would like to thank all our staff and corporate partners for their tremendous efforts to make the Season of Hope Campaign successful. And most importantly, to you, our loyal customers – without your support we would not be fortunate enough to be able to give back and bring change to all the lives that these organisations touch. We rise, by lifting others.

SMG Toyota Hillcrest. Award winners once again.

SMG Toyota Hillcrest capped off another successful year with a host of awards at the 2020 Toyota Dealer of the Year awards, which was broadcast virtually due to COVID-19 restrictions.

Last year proved to be one of the most challenging years in motor retail, with sales the lowest in 18 years. SMG Toyota Hillcrest and SMG Lexus Hillcrest was one of the few retailers that came out on top with success in Toyota Financial Services, Automark, Parts, Service and Customer Experience.

“This is an incredible accomplishment for the dealership and for SMG. A huge thank you is extended to our loyal customers, and to the industry-leading team at SMG Toyota & Lexus Hillcrest. Without you, accolades like these would not be possible,” acknowledged Dealer Principal, Warren Demmer.

One of the most extraordinary accolades given to SMG Toyota Hillcrest on the night, was the Vice Presidents Award for Customer Experience in the Mega Category. This award, which is acknowledged to be one of the most coveted accolades, has been won by the dealership for 9 of the last 11 years. This award is testament to the ’SMG Experience’ principals inherent in all SMG dealerships. The SMG experience is something that is at the heart of every dealership in the Group. It is the benchmark for how the consumer experience should be delivered and enjoyed.

Our 2020 Performance and Efficiency Awards Include:

Vice President’s Award: Customer Experience: Mega Category
Vice President’s Award: Lexus Dealer of the Year: Runner Up
Automark Dealer of the Year: Mega Category
Customer Service – Parts Manager of the Year: Mega Category
Customer Service – Service Manager of the Year Runner Up: Mega Category
Pyramid of Excellence Award: Toyota Financial Services

The Land Rover Experience: Duzi2Sani

A weekend of tourism activity and community experiences, culminating in an ascent of a snow laden Sani Pass, were the highlights of the Land Rover Experience – a proactive initiative involving celebrities and stake holders in the promotion of local attractions and the strengthening of a joint Pietermaritzburg – Lesotho tourism partnership.

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Now in its third year, the experience ranged from steam train excursions, traditional gumboot dancing and school tree planting ceremonies to a visit to the Nelson Mandela capture site, adventure paddle boating and a food tasting festival. The cherry on the top was a convoy ascent of the rugged 42 kilometre Sani Pass – one of the most spectacular mountain passes in Africa – and the opportunity to raise a traditional toast in the highest pub on the continent.

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Land Rover Pietermaritzburg sales manager Brendon Meintjies said that participants in the experience included government officials, community stakeholders, tourism entrepreneurs, media personalities and television stars Leleti Khumalo and Naymaps Maphala from the popular series Uzalo. “It was a fantastic success, and a wonderful opportunity for the proactive promotion of a number of related initiatives” he said. ” All the participants embraced the spirit of the experience, which was clearly illustrated on the Sani Pass when during photo stops impromptu snow fights were very much the order of the day.”

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In addition to fun opportunities, he said the snow on the Sani Pass added a sense of adventure to the experience. “The first time a vehicle successfully climbed the pass was in 1948, when it took 12 hours to get to the top” he explained. “Today it takes a lot less, particularly in a Land Rover 4×4, but it is still an incredibly dramatic drive and a thrilling African experience, with the road snaking upwards beneath towering cliffs and past tumbling waterfalls. Among the final hairpins is a waterfall that remains frozen from May to September.”

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The Land Rover Experience is seen by SMG and Land Rover Pietermaritzburg as part of an on-going commitment to give something meaningful back to the community. It is designed to not only focus attention on the activities and attractions of tourism orientated initiatives, but through such involvement, to embrace and foster local communities.

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